Privacy policy for Duel
Start playingThis notice covers what Duel (duel-casino.co.uk) collects from you when you visit or use this site, not what any linked operator does with your account elsewhere. If you're reading this to understand what happens when you browse our pages, this is the right document.
Who is responsible for your data
Duel is the data controller for information collected through this site. Any questions about that data go to [email protected], and we aim to reply within 48 hours.
What reaches us
We collect two broad categories. The first is technical: your IP address, browser type, device information and the pages you visit, gathered through standard analytics and cookies. The second is anything you give us directly — your name and email address if you use our contact form, and the content of your message.
We do not collect payment details, account passwords, or identity documents on this site — that information sits with whichever operator you register with, not with us.
Why we process it
Technical data helps us understand which pages are read and where the site breaks. Contact-form data exists solely to answer the question you sent. Neither is used to build a profile for advertising beyond the consent-based cookies described in our cookie policy.
Lawful basis
- Legitimate interest — for technical and analytics data, to keep the site working and secure.
- Consent — for any cookie category beyond what's strictly necessary, and for marketing contact if you ever opt into it.
- Contract or pre-contract steps — where you've asked us a specific question and we need your reply details to answer it.
Who else sees it
We share data with the third parties that run our analytics and hosting infrastructure, under contracts that limit what they can do with it. We do not sell personal data to anyone, and we do not pass your contact details to the operator we write about.
Your UK GDPR rights
Under the UK GDPR and the Data Protection Act 2018, you have the right to access what we hold on you, correct it, ask us to erase it, restrict how it's used, receive a copy in a portable format, object to processing, and withdraw consent at any time.
- Email [email protected] naming which right you're exercising.
- We confirm receipt and may ask for enough detail to verify it's really you.
- We respond within the statutory timeframe, usually one month.
If you're unhappy with how we've handled a request, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk, the UK's independent regulator for data protection.
How long we keep it
Contact-form correspondence is kept only as long as needed to resolve your query and for a reasonable period afterwards in case of follow-up. Analytics data is retained on a rolling basis and is not kept indefinitely.
Protecting minors
This site is intended for people aged 18+. We do not knowingly collect data from anyone under that age, and gambling content generally should never reach a minor — if you share a device with a younger person, parental-control software such as Net Nanny or Qustodio is worth setting up.
Changes to this notice
We update this page when what we collect or how we use it changes. The current version applies from the date shown below, and continuing to use Duel after an update means the revised notice applies to you.
Questions about this policy go to [email protected]. Last updated: 6 August 2026.
Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable — for free, confidential support, visit BeGambleAware.org.